Fast read: Lucid Trading support runs through live chat and tickets on its contact page, 24 hours a day, Monday to Friday, with a stated typical reply time of 2-4 hours. Email goes to support@lucidtrading.com. Lucid does not publish a phone number, and it has no public status page. In BestProps’ check on October 13, 2026 at 23:02 UTC (7:02 PM ET), the Lucid website, dashboard login and help centre all loaded, and the Tradovate, NinjaTrader and TradingView status pages showed every component operational. This is a dated check, not live monitoring.
Is Lucid Trading down right now?
Lucid Trading does not run a public status page. The address status.lucidtrading.com did not resolve on October 13, 2026, and BestProps found no status link on Lucid’s homepage, contact page, FAQ or help centre. So the honest answer to “is Lucid Trading down today” comes from checking each piece yourself. Here is what BestProps saw at 23:02 UTC on October 13, 2026.
| What we checked | Address | Result on Oct 13, 2026 | What it tells you |
|---|---|---|---|
| Lucid website | lucidtrading.com | Loaded normally in a browser. A plain automated request got HTTP 403 from the site’s Cloudflare bot check. | The site was up. Some “down detector” tools that probe without a browser can report the site as down when it is only blocking bots. |
| Dashboard login | dash.lucidtrading.com | HTTP 200; sign-in page with two-factor set-up option loaded | The login page was reachable. We did not sign in, so account data was not tested. |
| Help centre | support.lucidtrading.com | HTTP 200; 61 articles in 10 collections | The rules and payout articles were readable. The help centre is hosted separately from the main site, so it can stay up when the main site has problems. |
| Tradovate (CQG route) | status.tradovate.com | All 39 listed services “UP” | Tradovate’s own systems were up. Lucid is not one of the firm rows on that page, so it does not show Lucid-specific issues. |
| NinjaTrader (CQG route) | ninjatrader.statuspage.io | “All Systems Operational”; no incidents reported Oct 11-13; weekend maintenance Oct 9-10 | No NinjaTrader-side incident. |
| TradingView (CQG route) | status.tradingview.com | “All systems operational” | No TradingView-side incident. |
| Rithmic and CQG data | No public status page found | Not checkable from outside | For Rithmic platforms (Quantower, Tradesea, Sierra Chart and others), test a second Rithmic platform or ask support. |
How to check whether Lucid is down for everyone or only for you
- Open the Lucid help centre. If it loads but lucidtrading.com does not, the main site is the problem, not your internet connection.
- Open dash.lucidtrading.com in a private window or on a second network, such as your phone’s mobile data. A login page that loads there but not at home points to your browser, VPN or network.
- Check your platform’s status page: Tradovate, NinjaTrader or TradingView for CQG accounts. If your platform reports an incident, it is a platform issue rather than a Lucid one.
- Check the time. Lucid closes open positions on LucidPro, LucidFlex and LucidDirect accounts at 4:45 PM ET and trading resumes at 6:00 PM ET, Sunday to Thursday. An account that looks frozen in that window is usually just outside trading hours.
- If the problem remains, open a live chat ticket with the details listed in the ticket checklist below.
How to contact Lucid Trading support
Lucid’s contact page offers one main route: a live chat that opens a ticket with a human agent. The FAQ says to “open a ticket via the website contact page by requesting an agent.” Support works 24 hours a day, five days a week, Monday to Friday. Lucid gives no weekend hours. The contact page says replies “usually” take 2-4 hours, and the FAQ says the expected response time appears inside each ticket.
| Channel | Where | Use it for | Notes (checked Oct 13, 2026) |
|---|---|---|---|
| Live chat / support ticket | lucidtrading.com/contact (“Start Live Chat”) | Account, activation, payout, breach and platform problems | Monday to Friday, 24 hours. “Usually 2-4 hours.” Ask for an agent to open a ticket. |
| support@lucidtrading.com | Written requests, technical support, formal notices | Named in Lucid’s Terms of Use as the address for “requests for technical support” and other communications. | |
| Help centre | support.lucidtrading.com | Plan rules, payouts, platforms, restricted countries | 61 articles in 10 collections. Each article shows its last update. |
| Dashboard | dash.lucidtrading.com | Account status, breach details, payout requests, order history | Lucid says breach details and receipts are shown here. |
| Mobile app | App Store / Google Play | Tracking accounts and requesting payouts | iOS: 4.5 stars from 125 ratings, updated Oct 10, 2026. Android: 4.7 stars from 90 reviews, 10K+ downloads, updated Oct 9, 2026. The Play listing’s developer contact is marketing@lucidtrading.com, so send account issues to support instead. |
| Discord community | discord.gg/lucidtrading | Community questions and announcements | The homepage Discord card showed 193,505 members. Lucid calls it a community “filled with traders, coaches, and members of our team”. It does not replace a ticket for account problems. |
| X (Twitter) | @TradingLucid | Announcements, streams, promotions | 60.7K followers. BestProps saw no outage notices among its recent posts on October 13. |
Lucid Trading phone number and customer service number (USA)
Lucid Trading does not publish a customer service phone number, in the USA or anywhere else. On October 13, 2026, BestProps found no phone number on Lucid’s contact page, FAQ, About page, Terms of Use, homepage, help centre or app listings. The only official routes are live chat, tickets and email.
- Numbers on other websites are not Lucid’s. Directory and review pages sometimes show placeholder or unrelated numbers. Do not give account details to anyone who calls or texts claiming to be Lucid support.
- The street address is not a support desk. Lucid’s site footer lists 3500 S Dupont Hwy, Dover, DE 19901 for Lucid Trading Group LLC, the company named in its Terms of Use. It is not a walk-in or phone support location.
- Lucid Trading is not Lucid Motors. If you are looking for the electric-car maker, the Lucid launcher app or “Lucid” phone cases, those are unrelated companies with their own support. This page covers only the futures prop firm at lucidtrading.com.
What to put in a Lucid support ticket
Lucid’s FAQ asks for your email, order ID and platform or data provider when an account is stuck, and for screenshots of your platform and dashboard when you cannot place trades. A complete first message saves a round of back-and-forth, which matters when replies take 2-4 hours and nobody answers at weekends.
- The email on your Lucid account and the order ID from your purchase receipt (Lucid emails receipts when you buy).
- The account ID, plan (LucidFlex, LucidPro, LucidDaily or LucidDirect) and account size.
- The platform and data route: CQG (NinjaTrader, Tradovate, TradingView) or Rithmic (Quantower, Tradesea, MotiveWave, Sierra Chart, Jigsaw, Bookmap, ATAS, R|Trader Pro, MultiCharts).
- The exact time with your time zone, plus screenshots of the platform error and the dashboard status.
- For payout problems: the request date, amount, payout method (Plaid, WorkMarket by ADP or crypto) and whether a KYC check was requested.
- If you use a trade copier: which copier and which accounts are leaders and followers. Lucid lists copier set-up as a common cause of liquidation-only mode.
Common “Lucid is down” problems and what they usually mean
Most “Lucid Trading down” moments are not firm-wide outages. They are activation delays, rule events or platform issues that look like an outage from the trader’s seat. This table matches each symptom to what Lucid’s own pages say.
| Symptom | Likely cause (per Lucid’s pages) | What to do |
|---|---|---|
| New or passed account not showing in the platform | Automated set-up takes 5-15 minutes for most accounts. It can take longer in busy periods, and some provider-dependent activations “may run on scheduled windows”. Passed evaluations activate within 5-30 minutes. | Wait 15-30 minutes, as the FAQ advises. Then open a ticket with your email, order ID and platform or provider. |
| Cannot place trades / “liquidation-only” mode | Lucid lists three common causes: a Max Loss Limit breach, personal risk settings on the platform side, or copier configuration. | Check the dashboard. It shows which limit or rule was hit. Send screenshots of the platform and dashboard in a ticket. |
| Positions closed at 4:45 PM ET | LucidPro, LucidFlex and LucidDirect positions must be flat by 4:45 PM ET, Monday to Friday, and Lucid closes any that are still open. On holidays with early closes, you must be flat before the market closes. Holding past the cut-off does not fail the account. | Trading resumes at 6:00 PM ET, Sunday to Thursday. Plan exits around the cut-off. |
| Account has disappeared | Accounts with no trade producing at least $1 net profit or loss within 30 calendar days are “permanently deleted”. Breached evaluations are deleted after 30 days if not reset. Lucid says deletion cannot be undone. | Trade each account at least once in every 30-day period. Reset a breached evaluation before day 30 if you want to keep it. |
| Dashboard objectives not updated | Funded-account objectives update “within 5-30 minutes of your last closed trade”. Payout eligibility updates after end-of-day accounting. | Wait for the update window, or the next session for payout eligibility, before opening a ticket. |
| Payout has not arrived | The FAQ says Plaid payouts typically take 5-15 minutes and international payouts up to 2 business days. The plan payout articles say funds are disbursed within 2 business days. WorkMarket funds can arrive “as early as the next business day”. A KYC check can be triggered at payout. | Check whether a KYC prompt is waiting. After 2 business days, open a ticket with the request details. |
| Payout request denied | On LucidPro, LucidFlex, LucidDaily and LucidDirect, a trade placed before the payout is processed that drops the balance below the required level can get the request denied. Payout requests cannot be edited or cancelled once submitted. | Stop trading the account until the payout is processed. |
| Email saying accounts were reset to the prior day’s balance | That is how Lucid enforces its hedging rule, which was updated October 6, 2026. The balance resets but the remaining drawdown does not. Repeat offences breach every account involved and can lead to a ban. | Read the hedging article before you appeal. It bans opposite positions in the same or correlated contracts across separate accounts. |
| “Bad Gateway” or a dashboard that will not load | Public reports only. A February 10, 2026 Reddit r/Daytrading thread had several traders saying the site was down that morning. Lucid did not publish an incident note that BestProps could find. | Use the steps in the “everyone or only you” check above, and keep timestamps in case a rule event happened during the outage. |
| Platform freeze, data gap or copier error | Lucid’s liability policy says it is not responsible for isolated data-feed, platform, copier, third-party software or internet problems, and gives no refunds or credits for them. The FAQ adds that Lucid does not compensate for losses from a CME market halt. | Keep stop orders working at the platform or exchange level. Record evidence, but do not expect an account adjustment. |
Recent Lucid Trading changes (change log)
Lucid changes its plans often, and many “is something wrong with my account” questions come from rule changes. Lucid does not publish a change log, so BestProps built this one from the update timestamps on Lucid’s help-centre articles, the dates written inside them and Internet Archive captures of Lucid’s homepage. Each row says which purchase dates or accounts it applies to.
| Date | Change | Applies to | Source |
|---|---|---|---|
| Oct 13, 2026 | LucidFlex Funded Account article updated. It confirms an optional daily loss limit (chosen at evaluation purchase), no consistency rule, no payout buffer, a 90/10 split and Max Loss Limits of $1,000/$2,000/$3,000/$4,500. | Current LucidFlex funded accounts | LucidFlex Funded Account |
| Oct 12, 2026 | Supported Platforms article updated. It lists three CQG platforms (NinjaTrader, Tradovate, TradingView) and nine Rithmic platforms, and says all of them work with all account types. | All plans | Supported Platforms |
| Oct 9, 2026 | New Live Structure published or updated: a repeatable Live Bonus ($1,000/$2,000/$3,000/$4,500 after live profit of $2,000/$4,000/$6,000/$9,000 and 20 trading days), a cash-out option instead of going live, and LucidDaily’s Maximum Daily Profit added as a live-review trigger. | Traders moved live under the new program | New Live Structure |
| Oct 9, 2026 | New LucidMaxx Program: invite-only, two steps (an evaluation with 40% consistency, then Pre-Live), then a live account with a static drawdown and a starting balance withdrawable from day 1, with daily, uncapped payouts. | Invited LucidMaxx traders only | New LucidMaxx Program |
| Oct 8, 2026 | Restricted Countries list updated. | Citizens and residents of listed countries | Restricted Countries |
| Oct 6, 2026 | Prohibited Hedging article updated. Flagged accounts are reset to the prior day’s balance without resetting drawdown, and repeat offences lead to a breach and possible ban. | All plans | Prohibited Hedging |
| Oct 4, 2026 | LucidMaxx tiered evaluation pricing retired: “As of 10/04/2026, this tiered pricing system is no longer applicable”. The old LucidMaxx pages and the old live structure (a one-time Live Bonus) moved to “Legacy”. | Legacy LucidMaxx and legacy live traders | Legacy LucidMaxx Eval Pricing, Legacy Live Structure |
| Between Jul 15 and Aug 5, 2026 | LucidDaily added. Lucid’s homepage did not show it in the July 15 archive capture but did on August 5. The LucidDaily help articles are dated from July 27, 2026. It has daily payouts, intraday or end-of-day evaluation drawdown, and moves to live when the Maximum Daily Profit is hit. | New LucidDaily purchases | LucidDaily Evaluation |
| Between Jun 4 and Jul 6, 2026 | LucidBlack moved to legacy. Lucid’s homepage showed it in the June 4 archive capture but no longer on July 6. Its help collection is now titled “LucidBlack (Legacy)”. | Existing LucidBlack accounts only | LucidBlack Evaluation (Legacy) |
| Feb 27, 2026 cut-off | Legacy live terms (move-to-live caps and escrow) apply to LucidFlex, LucidPro and LucidDirect accounts “purchased/reset on 2/27/26 and prior”. | Accounts bought or reset on or before Feb 27, 2026 | LucidFlex Live (Legacy) |
| Nov 28, 2025, 3:00 PM EST cut-off | LucidPro funded consistency rose from 35% to 40%. Accounts bought or reset before the cut-off keep 35% and 100% of the first $10,000 in profit. | LucidPro accounts by purchase or reset date | LucidPro Consistency, LucidPro Payouts |
Current, legacy and new Lucid plans at a glance
Support answers depend on which plan and which purchase date your account has. Check the plan name on your dashboard before you compare your account with anything you read online.
| Plan or structure | Status on Oct 13, 2026 | Key point for support questions |
|---|---|---|
| LucidFlex | Current | Five profitable days ($100/$150/$200/$250 minimum) per payout. Each request is capped at 50% of profit, up to $1,000/$2,000/$2,500/$3,000. Up to 5 payouts, then moved live. |
| LucidPro | Current | 40% consistency per payout cycle, a buffer of the initial Max Loss Limit plus $100, a minimum profit goal of $250-$1,000, and a $500 minimum request. |
| LucidDaily | Current (added summer 2026) | Daily payouts above a buffer. No per-request cap; payouts are limited to profit built above the buffer. Hitting the Maximum Daily Profit ($6,000/$8,000/$10,000/$12,000) moves the account live. |
| LucidDirect | Current | No evaluation. 20% consistency per payout cycle. Profit goal 1 of $1,500-$9,000, then $1,250-$4,500. |
| LucidBlack | Legacy | Marked legacy and no longer shown on Lucid’s homepage. Existing accounts follow the LucidBlack (Legacy) articles. |
| Legacy live and legacy LucidMaxx | Legacy | Covers accounts and live traders under the old live structure, plus LucidMaxx tiered pricing, which ended October 4, 2026. |
| New Live Structure and New LucidMaxx Program | New (Oct 2026) | Repeatable Live Bonus, cash-out option and two-week cooldown. LucidMaxx is invite-only. |
Quick answers to common Lucid support questions
Is Lucid Trading support 24/7?
No. Lucid describes its support as “24-Hour Support, 5 Days a Week” and says the team is available Monday through Friday. A ticket opened on a Saturday should be expected to wait until the week starts.
How do I contact Lucid Trading customer service?
Use “Start Live Chat” on lucidtrading.com/contact and ask for an agent to open a ticket, or email support@lucidtrading.com. There is no phone line.
What is the Lucid Trading support email address?
support@lucidtrading.com, the address Lucid’s Terms of Use give for technical support requests and other communications.
Is there a Lucid Trading app to download?
Yes. “Lucid Trading App” from Lucid Trading Group LLC is on the Apple App Store, and “Lucid Trading” is on Google Play. Both let you track accounts and request payouts (Plaid bank link or crypto wallet on Android). Trading itself happens in your platform, such as Tradovate or Tradesea, not in the Lucid app.
What is the maximum payout on a $150,000 Lucid account?
It depends on the plan. LucidFlex: 50% of profit, up to $3,000 per request. LucidPro: $3,000 on payout 1 and $3,500 on payouts 2 and later. LucidDirect: $3,000 on payouts 1-3 and $3,500 on payouts 4-5. LucidDaily has no per-request cap; you can withdraw profit above the $154,600 buffer, and reaching $12,000 of sim profit in one day moves the account live. The minimum request on every plan is $500, and the split is 90/10.
How does the LucidFlex funded drawdown work?
It is an end-of-day trailing Max Loss Limit of $1,000/$2,000/$3,000/$4,500. It stops trailing once the balance passes $26,100/$52,100/$103,100/$154,600, then locks at the starting balance plus $100. Requesting a payout moves the limit straight to that locked level, so an early small payout raises your floor.
Which countries are restricted by Lucid Trading?
Lucid’s restricted-country article, updated October 8, 2026, lists more than 80 countries and regions, including Russia, Belarus, Iran, North Korea, Pakistan, the Philippines, Nigeria, Kenya, Indonesia, Lithuania, Slovenia, Bulgaria and Iceland. Check the full list before buying, because citizens and residents of listed countries are not eligible.
What is a Lucid live account?
Under the New Live Structure, Lucid’s risk team reviews traders after the final (fifth) payout on Flex, Pro or Direct, after hitting LucidDaily’s Maximum Daily Profit, or after strong sim performance. Live accounts start at a $0 balance with an end-of-day drawdown of $1,000-$4,500, daily payouts and no daily loss limit. All simulated accounts close when you move live.
Can I get a refund if Lucid was down?
Lucid’s refund policy is strict: no refunds for accounts that have been traded, and refunds for never-traded accounts only at its discretion. Its liability policy excludes isolated platform, data-feed, copier and connectivity problems, and its liability is capped at the greater of $100 or what you paid in the previous month. A chargeback leads to a permanent ban.
Support reputation: Trustpilot, BBB and Reddit
These are public ratings and posts, read on October 13, 2026. BestProps did not verify individual complaints.
| Source | What is publicly visible | Common themes |
|---|---|---|
| Trustpilot | TrustScore 4.4 from 6,868 reviews. Profile claimed in April 2025. Lucid invites reviews. “Replied to 0% of negative reviews”. | Trustpilot’s AI summary cites praise for fast payouts, a clear dashboard and helpful support, and complaints about account closures and bans right before payout requests, and about support not explaining them. |
| Better Business Bureau | Lucid Trading Group, LLC: not BBB accredited, rating F. Reason given: “Failure to respond to 9 complaint(s) filed against business”. | The latest BBB reviews describe accounts banned or terminated without warning. One cites a September 18, 2026 ban for “cross-user coordinated trading activity”. |
| An r/Daytrading thread from February 10, 2026, “Bad Gateway lucidtrading prop firm”, in which several users said the site was down. | In BestProps’ reading of Lucid threads, most discussion concerns rules, payouts and bans rather than downtime. |
The pattern matters for support. Routine questions get good marks, but disputes over bans and closures are where traders report the weakest support. If you think a closure is wrong, put your case in writing to support@lucidtrading.com and keep copies of your trade history and screenshots.
More Lucid Trading research on BestProps
Source gaps
- Lucid publishes no status page, incident history or change log, so the change log above is reconstructed from help-centre timestamps and archive captures. Archive dates show when a change was visible, not the exact launch day.
- BestProps did not sign in, so account-level functions (dashboard data, payout requests, platform connections) were not tested.
- Rithmic and CQG do not publish public status pages that BestProps could find, so Rithmic-route outages cannot be checked from outside.
- The 2-4 hour reply time is Lucid’s own claim. BestProps did not time a ticket.
- Reddit, Trustpilot and BBB posts are public opinions, not verified incidents.
Corrections and firm response
If Lucid Trading publishes a status page, incident note, support-hours change or correction that is missing here, BestProps can add it with the source URL and a new checked date.
How we checked this and labels
BestProps uses official firm pages first, then official help centres, support and policy pages, platform status pages and official firm homepages. Social posts, review sites, videos and third-party outage trackers can point to something worth rechecking, but they are not treated as verified incident evidence. Endpoint checks were run from a browser and from a plain HTTP client on October 13, 2026 at about 23:02 UTC.
- Official current source: a firm-owned page captured or checked on the listed date.
- Platform status source: a status page run by the trading platform, not by Lucid.
- Unverified chatter: public discussion, not a BestProps finding.
- Source gap: a live status, platform, payout, support or incident claim that could not be tied to an official source in the latest check.
Official sources used
- Lucid contact page: https://lucidtrading.com/contact/
- Lucid general FAQ: https://lucidtrading.com/general-faq/
- Lucid Terms of Use: https://lucidtrading.com/terms-of-use/
- Lucid refund and liability policy: https://lucidtrading.com/disclaimer-of-liability-refunds-and-chargeback-policy/
- Lucid help centre: https://support.lucidtrading.com/en/
- Allowed trading times: https://support.lucidtrading.com/en/articles/11404729-allowed-trading-times
- Inactivity policy: https://support.lucidtrading.com/en/articles/11404632-inactivity-policy
- Payout methods: https://support.lucidtrading.com/en/articles/12890325-payout-methods
- LucidFlex payouts: https://support.lucidtrading.com/en/articles/12945796-lucidflex-payouts
- LucidFlex drawdown: https://support.lucidtrading.com/en/articles/12945815-lucidflex-drawdown
- LucidDaily payouts: https://support.lucidtrading.com/en/articles/15997266-luciddaily-payouts
- LucidDirect payout objectives: https://support.lucidtrading.com/en/articles/12890164-luciddirect-payout-objectives
- Tradovate status: https://status.tradovate.com/
- NinjaTrader status: https://ninjatrader.statuspage.io/
- TradingView status: https://status.tradingview.com/
Source freshness: Checked October 13, 2026. Official sources and status pages read October 13, 2026, with the endpoint check at 23:02 UTC. Recheck the official links before trading through a login, platform, dashboard, account or payout issue. This is a dated source check, not live monitoring.
BestProps is independent: this page has no signup links and no monetized routing, and no firm pays to appear on it.
