Compare where prop firms publicly tell traders to get help before you need it.
Official firm sources checked July 3, 2026, and re-checked on October 4, 2026 for rows dated October 4, 2026. Rows still dated July 3, 2026 are due for a re-check. Rows are alphabetical, not ranked. Inclusion means a public official support/contact source was captured for this v1 page, not that BestProps endorses the firm. More public support information does not mean faster, better, safer, or more reliable support.
12 rows shown. Default order is alphabetical.
Alpha Capital Group
routing path documented
email weekdays 08:00-20:00 GMT
Evidence and source notes
Alpha Capital Group’s help article lists support email (weekdays 08:00 to 20:00 GMT), its Discord channel and live chat, and says response times may be slower on weekends.
Alpha Futures
routing path documented
phone Mon-Fri 8:00 AM-8:00 PM GMT
Evidence and source notes
Alpha Futures’ contact page lists live chat, support@alpha-futures.com and phone support Monday to Friday, 8am to 8pm GMT. Discord is linked in the page’s social links, and the firm’s KYC help article also names Discord and live chat for verification help.
Apex Trader Funding
routing path documented
24/7 via help desk
Evidence and source notes
Apex’s official help article says new support tickets should be submitted through the new helpdesk portal and that Zendesk should no longer be used. The help-center footer says support is available 24/7 via help desk. Apex status routes were referenced in navigation but returned blocked responses during route probes, so no status URL is listed as verified.
Blue Guardian
routing path documented
Mon-Fri 9:00 AM-5:00 PM GMT+4
Evidence and source notes
Blue Guardian’s contact page lists live support, support email, Discord, and operational hours. A separate help-center URL was not found in the checked source set. The old blueguardian.com/contact address returned a 404 error on October 4, 2026; the contact page is at /contact-us.
FTMO / FTMO x OANDA
routing path documented
24/7 support stated
Evidence and source notes
The FTMO x OANDA FAQ says contact options are available through the contact page, including contact form, email, and live chat. FTMO support pages also state 24/7 support. The checked sources did not expose a separate public status page.
FundedNext
routing path documented
24/7 support stated
Evidence and source notes
FundedNext’s contact page and futures help article state 24/7 support. The futures article distinguishes live chat from email for more detailed queries. FundedNext’s old /contact-us address returned a 404 error on October 4, 2026; the contact page is at /contact. Published response-speed claims were intentionally not included.
Goat Funded Trader
routing path documented
24/7 support stated
Evidence and source notes
Goat Funded Trader’s contact page says its support team is available 24/7 through the contact form and lists support@goatfundedtrader.com. The site links a Discord community, but the checked pages do not name a Discord ticket path.
Ment Funding
routing path documented
24/7 support stated
Evidence and source notes
Ment Funding’s contact page says support is open 24/7, recommends opening a ticket in its Discord support channel, and lists support@mentfunding.com as the email option. On October 4, 2026 the Discord invite on the contact page (discord.gg/ET7hAsEx) was invalid; the invite linked from the homepage (discord.gg/mentfunding) worked.
MyFundedFutures
routing path documented
published hours not found in checked sources
Evidence and source notes
The MyFundedFutures support article points users to live chat for account-related concerns and Discord for broader questions. The checked official sources did not publish support hours or timezone coverage.
Evidence and source notes
On July 3, 2026 the official contact page listed support email, phone, and Discord, with no support hours or help-center URL. On October 4, 2026 the contact page and the firm’s other web addresses returned HTTP 402 with the message “This deployment is temporarily paused.”
Topstep
routing path documented
phone Mon-Fri 8:00 AM-5:00 PM CT
Evidence and source notes
The Topstep contact article lists chat, phone, email, SMS, and WhatsApp, and says users can start with Windy before asking to connect to the Support Team. Response-time and case-resolution claims on the public page were intentionally not included.
Tradeify
routing path documented
24/7 support stated
Evidence and source notes
Tradeify’s help center lists support categories and Discord access; Tradeify says Discord is a supplement to official support for billing, payouts, account status and rule questions. Live chat is also offered. Its terms page lists a support email. The home page states 24/7 support, but no timezone-specific support-hours page was found in the checked source set.
How to use this finder
- Use it before buying or scaling an account so you know the public support path.
- Treat “published hours not found in checked sources” as a re-check item, not a support-quality claim.
- Check the linked source again before relying on a support path. Firm pages can change without notice.
What this version does not measure
BestProps did not send test tickets, measure first-human response, grade support quality, or verify payout, KYC, suspension, or technical-resolution outcomes. This finder is not a guarantee of response speed, account outcomes, or support quality.
Source rules and freshness
Page version: v1.0. This finder shows public support paths and published hours only. It does not measure response speed or support quality.
- Rows use public official firm pages, help centers, contact pages, terms pages, or status pages.
- Every row uses the same field set: firm, asset class, public support/contact path, help center where found, channel types, published hours state, status-page state, source certainty, checked date, and evidence notes.
- Rows should be rechecked within 60 days before public launch review.
- Rows older than 180 days should be removed or held until rechecked.
- This page currently has no signup links, paid placements, sponsored rows, or monetized routing.
- Firm corrections should point to an official public URL. BestProps will re-check the official source before changing the row.
